Terms of Service

I. Definitions

II. The Contract

1. The Contract consists of these Terms of Service and the Privacy Policy.
2. By entering into the Contract, the Client warrants that they have the legal capacity to do so and have necessary authorization (where applicable).
3. The Client warrants that they have not authorized third parties to claim compensation for the same flight, and that no pending litigation or arbitration exists with the Airline regarding this flight disruption.
4. The Client warrants that all provided information is accurate and complete. Claim Navigator is not liable for consequences resulting from inaccurate or incomplete information.
5. The Client warrants that they have obtained consent from other passengers if providing their details.
6. If details of minors are provided, the Client warrants they have the authority to do so.
7. The Client agrees to notify Claim Navigator of any changes to contact details or provided information.
8. The Client agrees to notify Claim Navigator of all past, present, and future correspondence with the Airline regarding the disruption.
9. The Client must forward any correspondence from the Airline within three days of receipt.
10. Claim Navigator will make all reasonable efforts to obtain the Compensation upon receiving complete documentation.
11. The Client consents to Claim Navigator contacting third parties (travel agents, tour operators, etc.) on their behalf for contract execution.
12. Claim Navigator may discontinue the Claim at any stage without specifying reasons, informing the Client in a reasonable timeframe.
13. The Client must not contact the Airline directly regarding the disruption during the active Claim Procedure. Claim Navigator is not responsible for any issues arising from direct negotiations.
14. If the Client receives any payment from the Airline directly, they must notify Claim Navigator within one week.
15. The Client has a 14-day right of withdrawal from the Contract date without charge. Otherwise, withdrawal incurs a fee of EUR 50.
16. To the extent permitted by law, Claim Navigator is not liable when:
    1. The Client suffered damages not caused by Claim Navigator's fault, including but not limited to:
       • Failing to inform Claim Navigator of valid cancellation notices;
       • Withholding reasons for the flight disruption;
       • Providing inaccurate flight info;
       • Failing to submit requested documents;
       • Failing to report direct payments from the Airline;
       • Engaging another agency for the same claim;
       • Arriving late for check-in or gate boarding.
    2. The Client lost profits;
    3. Data was lost.
17. The Contract terminates when:
    1. Compensation is paid to Claim Navigator and transferred to the Client after fee deduction.
    2. Compensation is paid directly to the Client and the Client pays Claim Navigator's fee.
    3. Claim Navigator informs the Client of its decision to discontinue the claim.
    4. The Client exercises their right of withdrawal.
18. The laws of the Republic of Bulgaria apply. Any disputes shall be referred to the competent Bulgarian court.

III. Our Services

1. Claim Navigator assists Clients in obtaining Compensation from the Airline.
2. Claim Navigator performs a free initial assessment of the claim's viability, after which the Client can authorize the Claim.
3. Once authorized, Claim Navigator will submit the claim and communicate with the Airline.
4. The Client agrees that Compensation refers only to monetary sums. Claim Navigator will not accept non-monetary offers (such as vouchers or miles) as valid compensation.
5. If the Airline refuses to pay, Claim Navigator may initiate court proceedings, notifying the Client via email and potentially requesting a specific power of attorney for litigation.
6. Upon receiving payment from the Airline, Claim Navigator will transfer the Client's share within 5-10 business days, subject to the Client providing valid bank details (IBAN, bank name, etc.).
7. Claim Navigator may seek a higher sum than initially offered by the Airline based on professional experience.
8. If Claim Navigator deems the claim no longer viable, it will notify the Client and discontinue the service.

IV. Service Fees and Payment

1. Claim Navigator operates on a "no win, no fee" basis. Fees are only due if compensation is successfully recovered.
2. In the event of voluntary payment by the Airline (without litigation), Claim Navigator receives a fee of 35% of the recovered sum (excluding bank transfer fees or currency conversions).
3. If litigation, arbitration, or regulatory appeal is required, an additional legal fee of 5% applies. If Regulation 261/2004 is inapplicable and claims are collected under third-country laws (e.g. UK, Turkey), the litigation fee is 15%.
4. Court-awarded legal costs and interest belong to Claim Navigator unless otherwise agreed in writing.
5. If the Client receives payment directly from the Airline, the agreed fee remains due and must be paid to Claim Navigator within one week.
6. If the Client accepts vouchers/miles directly from the Airline, they must transfer 35% of the claimed cash value to Claim Navigator.
7. Claim Navigator will seek legal remedies and charge costs if the Client fails to pay outstanding fees.
8. Payments are transferred in EUR via bank transfer, with transfer and currency fees borne by the Client.
9. In case of incorrect bank details provided by the Client causing a bounce, a resend fee of EUR 50 applies.
10. All fees mentioned include VAT.

V. Other Provisions

1. If any provision of these Terms is held invalid or unenforceable, it will not affect the validity of the remaining provisions.
2. Claim Navigator reserves the right to update these Terms at any time by publishing updates on the website.